Privacy Policy

Overview

At Meaningful Metrics, your privacy is our priority. We are committed to protecting the personal information of all clients, families, educators, and website visitors. This policy explains what information we collect, how we use it, and how we safeguard it in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Family Educational Rights and Privacy Act (FERPA), and New York State privacy standards.

Information We Collect

We collect limited personal information to provide our services and improve your experience. This may include:

Contact information: name, email address, phone number, and mailing address
Service information: details shared during consultations, intake forms, or session notes
Website data: anonymous analytics such as page views, device type, and referral source
Payment information: if applicable, securely processed through third-party platforms

We do not sell or share your information for marketing purposes.

For our continuing education (CEU) courses and online or live workshops, we also collect: attendance records (such as time joined and time left), quiz or knowledge-check results, identity verification data when required by accrediting bodies, and certificate issuance records.

How We Use Your Information

We use personal information solely for the following purposes:
To schedule and deliver behavioral or educational services
To respond to inquiries and provide requested information
To coordinate care with your consented team (e.g., schools, therapists, or physicians)
To send invoices, receipts, or relevant updates
To maintain compliance with professional, ethical, and legal standards

Specifically for our CEU and workshop services, we use your data to provide course access, track attendance and completions, issue certificates, report to accrediting/licensing bodies when required, and send relevant service communications (such as reminders or updates).

If you reside in the European Economic Area or the United Kingdom, we rely on one or more of the following legal bases when processing your personal information:

Contract: processing is necessary to provide you with the services you requested.
Legal obligation: processing is necessary to comply with legal or regulatory requirements.
Legitimate interests: processing is necessary for our legitimate interests (such as improving our services and preventing fraud), provided this does not override your rights.
Consent: processing where we have obtained your consent (for example for optional cookies or marketing).

You may withdraw consent at any time; however withdrawal will not affect processing based on other lawful bases.

If you are located outside the United States, your personal data may be transferred to, stored, and processed in the United States or other countries whose data protection laws differ from those of your country. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your data.”

We retain personal information for as long as necessary to provide our services, meet accreditor or licensing board requirements, or as required by law. For example, we retain course enrollment records, attendance logs, certificate records, and evaluation results for at least 7 years after completion. Live session recordings are retained for 90 days and then deleted. Payment transaction records are kept for the period required by tax or audit obligations.

Cookies and tracking technologies

We use cookies and similar technologies for several purposes:

Essential cookies to enable core functions (such as logging in, maintaining sessions)
Analytics cookies to measure how users navigate our site, which courses they engage with, and to evaluate and improve our content
Preference cookies to remember your settings (such as language, captions)
Advertising or referral cookies (only if we run campaigns) to support marketing efforts
You may control or block cookies through your browser settings. If you block essential cookies some parts of our site may not function properly.”

Information Sharing and Disclosure

We only share information with your explicit consent or as required by law. Possible disclosures include:
To other professionals directly involved in your care (with consent)
To comply with court orders, subpoenas, or mandatory reporting laws
To trusted third-party vendors who perform administrative or technical services (under confidentiality agreements)

Data Security

We take reasonable and industry-standard precautions to protect your information, including:

Secure, encrypted storage and transmission of digital data
Password-protected devices and HIPAA-compliant software
Limited internal access based on role and necessity
Routine reviews of data protection protocols
Despite our efforts, no online system can guarantee 100% security. We encourage clients to use secure networks when sharing sensitive data.

Cookies and Website Analytics

Our website may use cookies or analytics tools (like Google Analytics) to understand visitor behavior and improve our site. These tools collect anonymous data and do not identify you personally. You can disable cookies in your browser settings at any time.

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. When we make material changes we will post the updated version on this page and update the ‘Effective date’ at the top. In addition, if we have your contact information we may notify you by email of significant changes.

Children’s Privacy

We are committed to protecting the privacy of children. We only collect information about minors with the explicit consent of their parent or legal guardian and use it solely for providing requested services. Our CEU and workshop services are intended for adult professionals. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete that information.

Learning platforms and video conferencing

Our courses and live workshops are delivered via Zoom and WIx Online Programs. For live sessions we may enable interactive features (such as chat, polls, reactions). We may record live sessions; recordings are available only to registered participants for up to 90 days and then deleted. Your chat messages will not be published publicly unless you post them to a public discussion. Please see the platform’s privacy terms for details.